Politique de remboursement

Thank you for choosing ManuHoney! We take pride in offering high-quality, certified honey products with worldwide free shipping. Your satisfaction is our priority, and we strive to ensure a seamless shopping experience. Please review our policy below for returns and refunds.

Last Updated: February 8, 2025

  1. Eligibility for Returns and Refunds

We accept returns and provide refunds under the following conditions:

  • Retours acceptés pendant 14 jours

  • Le client fournit l'expédition de retour

  • 20% frais de restockage

  • Articles en promotion : 4 collections ne peuvent pas être retournées

  • Damaged or Defective Products: If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

  • Quality Concerns: If the product does not meet the quality standards promised (e.g., certification issues), notify us within 14 days.

Non-Returnable Items:

  • Opened or used honey jars (for health and safety reasons).

  • Products purchased during sales or promotions (unless defective).

  1. How to Initiate a Return

  • Contact Us: Email support@manuhoney.com with your order number, photos of the issue, and a brief description.

  • Approval: We will review your request and provide a Return Authorization (RA) number if approved.

  • Shipping: For damaged or defective items, we will cover return shipping costs. For other cases, return shipping is the customer’s responsibility.

  1. Refund Process

  • Approved Returns: Once we receive and inspect the returned item, we will process your refund within 7 business days.

  • Refund Method: Refunds will be issued to the original payment method. Processing times may vary by bank or payment provider.

  • Non-Refundable Costs: Shipping fees (unless the return is due to our error).

  1. Worldwide Free Shipping

  • Returns: For international returns, we will provide a prepaid shipping label if the return is due to our error.

  • Customs Duties: Any customs duties or taxes incurred during return shipping are the customer’s responsibility.

  1. Quality Assurance

All our honey products are certified organic and comply with international standards (e.g., EU Organic, USDA, FDA). If you have concerns about product quality or certifications, contact us immediately.

  1. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.

  1. Contact Us

For questions or assistance with returns and refunds:

  • Email: support@manuhoney.com

  • Phone: +49 511 1234567 (International toll-free options available on our Site).

  • Address: Meldaustraße 27, Hannover, 30419, DE

  1. Policy Updates

We reserve the right to update this policy to reflect changes in our operations or legal requirements. Changes will be effective immediately upon posting on our Site.

Note: This policy applies only to purchases made directly through www.manuhoney.com. For purchases through third-party retailers, please contact the retailer directly.